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Archive for the ‘Local’ Category

Why GPS and Spellcheck can’t be counted on – and how it can get into a lot of trouble

Monday, October 20th, 2014

spell check copy

In today’s world of rushing from meeting to meeting many of us fall into the complacent trap of relying too much on technology to take care of us. Cars get lost in western deserts because their GPS sent them on an obsolete road. So there they are, stuck with no gas or water.

But our reliance on spellcheck can easily place our drive for customer acquisition in a desert as well – from bad PR stemming from a spelling error.

Below is an example if what I almost sent out as a follow-up to a meeting with a prospective client. I misspelled the word “obstacles.” Proof reading, I knew that it was misspelled – so I let spellcheck take care of it. Thank goodness, before sending it, I re-read the message one more time. Below is what almost got sent. Can you find what word obstacles was changed to by spellcheck?

Untitled

Of course when I read what almost went out, I burst out in laughter. Then the fear set in as I began thinking to myself, what if this actually had gone out unchecked? What if the prospect lacked a sense of humor or worse, was offended? To mistakes, we all react differently. Sharing this story may save you, the reader future unnecessary grief. Next time you and your team start relying too much on Spellcheck or GPS take a pause and make sure that it really makes sense.

Unintended advertising can occur with an act of goodwill

Wednesday, November 13th, 2013

Sweet Love 1

Every year businesses spend a significant amount of capital on advertising. This is generally a necessity if the business is going to grow and flourish. But how much of this investment could be saved by deeds of good will?

Recently I was lost trying to find a location which was not there. What started as a simple fifteen minute errand soon began devouring my days schedule like a wild pig.

Finally in desperation, I walked into Sweet Love and Sugar Britches, a cute store with lots of cool stuff. Walking through the door I noticed the great smell. Behind the counter, stood a pretty woman with a warm smile. “How may I help you she asked?” I explained my situation and with absolute perseverance she bravely launched into over thirty minutes of trouble shooting until she resolved my problem. “Ok, she said, holding up the map she had drawn, began to explain until I understood how to get there. Better yet, she had also ensured that when I arrived, a real person would be waiting to greet me!

She spent real time going on a mission to help me find my missing location. While she did, I was able to walk around her beautiful store and pick out Christmas presents for family members. I can honestly say that I will be back! In addition, I am excited about sharing my experience about finding a great place to purchase cool things with my friends and neighbors.

Next time you are in Round Rock Texas, go a block south east on Mays Street, just past Round Rock Avenue and check out Sweet Love and Sugar Britches. Inside you will meet a wonderful person who is the store’s owner. Bring your wallet because you will definitely end up purchasing something. Thirty minute of her pleasant time and assistance and look: “I am happy to share my story. How’s that for unintended advertising?”

Swweee1

106 SOUTH MAYS ST., ROUND ROCK, TX 78664


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